:: CITS | Corporate IT Support, LLC. For Small To Medium-sized Businesses ::

CITS | Corporate IT Support For Small To Medium-sized Businesses

Toll Free:
1-888-511-2732

Desktop Support	Network Design & Installation	Printer Repair
Monitoring Services	Network Cabling	Web Designing
On-Site Services	Network Troubleshooting	VmWare
Open Support Ticket	IT Deployments

Monitoring Services

With Corporate IT Support monitoring services, you can have the peace of mind of knowing that your company’s network is functioning at peak capacity at all time. We offer continuous monitoring (24x7x365) on various businesses’ IT components. Our monitoring package allows us to monitor events for status of devices and programs at the system level.

At Corporate IT Support, all events and alerts are logged in our management program with customer specific action and resolution. Additionally, our customers can also receive an in-depth analysis of system performance and capacity planning. Our system is highly configurable to meet the needs of just about any infrastructure. If you have a device or service on a network, we can monitor it.

Our distributed data collection system collects and monitors the critical health metric of servers. It provides regular reliable checks of system resources, allowing clients to focus on higher values activities. The threshold capacity of our system allows us to carry out direct mapping from service level objectives and device configuration standard to failure and warning; thus ensuring consistency in our service delivery methods.

Server Availability and Utilization Monitoring Network Monitoring

Corporate IT Support monitors each component of a data network system to verify that it is functioning properly. Once it enters your data network system, it will allow our network management system to monitor each network data line and hardware component. This will allow immediate notification at our Network Operations Control Center (NOCC) should a network component not respond properly. After receiving notification, our staff will notify the client and/or carrier and begins diagnostic procedures, utilizing systems at the Corporate IT Support’s NOCC. Technicians will then log all actions into a problem management system and follow the trouble report through to resolution. Our Service Desk will notify the client at each change in status until the problem is resolved.

• We monitor networks using synthetic transactions including: Connectivity, HTTP, DNS, NNTP, POP, IMAP, SMTP, Traffic, VNC, SSI and Telnet
• We deliver network utilization monitoring through network traffic, Ethernet errors and SNMP services
• We can conduct precise monitoring of an Exchange server's capacity and performance metric using Microsoft® Exchange Service
• We can conduct custom network tests using our generic TCP service

Storage Monitoring

Corporate IT Support eliminates the need for clients to delicate IT resources to monitor their storage through real-time monitoring of their entire storage infrastructure.
• RAID Controllers
• Disk drives
• Cooling
• Switches
• Backup Devices
• Power supplies

Workgroup Printer and Multifunction Device Monitoring

As workgroup and MFDs continue to perform mission-critical activities, it has become increasingly important to monitor device availability to reduce failures and costly downtime.
Through Corporate IT Support monitoring, we can set alerts for system failures and low toner in order to increase client's productivity on IP based printers.

Network Operations Control Central (NOCC)

Corporate IT Support will monitor the networks servers, manageable network hardware and firewalls 24x7x365 from the NOCC.
We will have the ability to remotely manage, diagnose and remediate hardware and software issues as needed through the use of our NOCC.

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